This Privacy Policy explains how QAI ("we", "us", "our") collects, uses, discloses and protects personal data when you visit this website, contact us, or otherwise interact with our services. It also describes the rights available to you in relation to your personal data. By using this website you acknowledge that you have read and understood this Privacy Policy. If you do not agree with it, please do not use this website.

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We collect information that you provide to us directly, such as your name, email address, telephone number, organisation and the content of any message you send us through a form or by email. We also collect certain information automatically when you visit the website, including your IP address, browser type and version, device and operating system, referring pages, the pages you view and the dates and times of your visits. We do not knowingly collect special categories of personal data through this website.

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We use personal data to respond to your enquiries, to provide and administer our services, to operate, maintain and improve the website, to understand how the website is used, to send you communications you have asked to receive, and to comply with our legal and regulatory obligations. We do not use your personal data for automated decision-making that produces legal effects concerning you.

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We process personal data only where we have a lawful basis to do so. Depending on the circumstances, that basis will be your consent, the performance of a contract with you, compliance with a legal obligation to which we are subject, or our legitimate interests in operating and securing the website, provided those interests are not overridden by your rights. Where we rely on consent, you may withdraw it at any time by contacting us.

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We use cookies and similar technologies to operate the website, remember your preferences and understand how the website is used. Cookies that are not strictly necessary are set only after you have given your consent, and you may change or withdraw that consent at any time. Details of the cookies we use and how to manage them are set out in our Cookie Policy.

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We do not sell your personal data. We may share it with service providers who process data on our behalf under written agreements, including hosting, analytics, email delivery and IT support providers; with professional advisers such as auditors and lawyers; with competent authorities where disclosure is required by law or necessary to protect our rights; and with a successor entity in connection with a merger, acquisition or reorganisation. Service providers may only process personal data on our instructions and are required to keep it secure.

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Some of our service providers are located outside [country of establishment], which means your personal data may be transferred to and processed in other jurisdictions. Where we transfer personal data internationally, we take steps to ensure that it continues to receive an appropriate level of protection and that the transfer does not expose your personal data or privacy to serious harm.

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We retain personal data only for as long as is necessary for the purposes for which it was collected, including to satisfy any legal, accounting, regulatory or reporting requirements. When personal data is no longer required, we delete it or anonymise it. Retention periods for each category of data are set out in our internal retention schedule and are available on request.

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We implement appropriate technical and organisational measures designed to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures include access controls, encryption in transit, logging and staff confidentiality obligations. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. If a personal data breach occurs that is likely to result in a significant risk to your rights, we will notify you and the competent authority as required by law.

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Subject to applicable law, you have the right to be informed about how your personal data is processed, to request access to it, to have inaccurate data corrected, to request erasure, to object to processing or request that it be restricted, to withdraw consent where processing is based on consent, and to lodge a complaint with the competent supervisory authority. To exercise any of these rights, please contact us using the details below. We may need to verify your identity before acting on your request, and we will respond within the period required by applicable law.

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This website is not directed at children, and we do not knowingly collect personal data relating to minors without the consent of a parent or legal guardian. If you believe that a child has provided us with personal data, please contact us and we will take appropriate steps to delete it.

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This website may contain links to third-party websites, platforms and services that we do not control. This Privacy Policy does not apply to those third parties, and we are not responsible for their content or privacy practices. We encourage you to review the privacy notice of any third-party website you visit.

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We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The date at the top of this page indicates when it was last revised. Where changes are material, we will provide a more prominent notice. We encourage you to review this page periodically.

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If you have any questions about this Privacy Policy or how your personal data is handled, you can contact us at info@trustqai.com or +974 4499 2888.

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